USING THE GAUTRAIN
Gautrain Call Center: 0800 428 87246
YOUR GAUTRAIN GOLD CARD
Gautrain's train, bus and parking services are all fully integrated and may be used separately or jointly by transferring from one to another. These services are all accessed by means of a contactless smart card: your Gautrain Gold Card. You can access the station parking facilities without a Gautrain Gold Card if you’re a first time user (you'll be issued with a paper ticket), but you will need a valid Gautrain Gold Card to use either the trains or the buses or to exit the parking. Please note that cash is not accepted on either the trains or the buses or at parking exit gates.
BUYING YOUR GAUTRAIN GOLD CARD
Gautrain Gold Cards may be purchased from all ticket offices and ticket vending machines at any Gautrain station as well as at selected retail outlets in the vicinity of the bus routes. A once-off card licence fee of R10 is payable when you purchase your card and cannot be refunded or transferred or used to pay for Gautrain services. Remember: Ticket vending machines display user instructions in four languages and are equipped with earphone jacks for the audio-impaired.
HOW DO GAUTRAIN GOLD CARDS WORK?
Your Gautrain Gold Card enables you to load a variety of different journey products, ranging from single 'Pay As You Go' trips, seven day passes and to 35-day passes, onto the same card and to re-use this card over and over again. You also have the opportunity to register your card with us, which will enable us to blacklist your card should it be lost or stolen. Any unutilised value in the pay-as-you-go section on the lost card can then be transferred to a new card for you. Please note that there is a refund handling fee of R30.
METHODS OF PAYMENT
You can load journey products onto your Gold Card using cash, debit cards or credit cards, and this can be done at all ticket offices and ticket vending machines at any Gautrain station. Only Mastercard and Visa credit cards are accepted at this time.
TWO SECTIONS ON THE GAUTRAIN GOLD CARD
The Purse Section is used for general pay-as-you-go travel on trains or buses or for parking at the station car parks. You can top up the Purse at any station ticket vending machine or ticket office as you need it. The Purse section is automatically debited for whichever service you use. Applicable discounts are automatically credited. Please note that you need at least R20 available in the pay-as-you-go section of your Gold Card to board any Gautrain bus and at least R20 to enter a station fare gate. The Period Pass Section stores weekly or monthly travel passes.
Gautrain has a balanced approach in its fare policy aimed at making the service attractive and affordable to broad sectors of the population without competing with existing public transport modes. Gautrain fares are typically lower than the cost of using your private car for the same journey but more expensive than those of existing taxi, Metrobus and Metrorail fares. Please click here to view fares.